Target Audience:

• Professionals involved in operations, IT, and customer service.

• Decision-makers looking to integrate advanced AI solutions in their business processes.

• Anyone interested to learn what is Agentic AI and how to implement it.

Outcomes:

• Participants will understand the scope and capabilities of agentic AI within everyday business operations

• Professionals will learn how to strategically implement AI to enhance efficiency, customer satisfaction, and security.

• Attendees will be equipped with practical knowledge and skills to initiate AI projects and manage the digital transformation in their operations.

Session 1: Introduction to Agentic AI (45 minutes)

• Objective: Understand the basics of agentic AI and its relevance across various sectors.

• Topics Covered:

  • Definition and characteristics of agentic AI.

  • Overview of AI's role in modern industries, focusing on automation, decision-making, and enhancing customer interactions.

Session 2: Applications of Agentic AI (1 hour and 15 minutes)

• Objective: Explore specific use cases of agentic AI across different industries.

• Topics Covered:

  • Automated customer service solutions.

  • AI-driven fraud detection and security measures.

  • Enhancements in operational efficiency through algorithmic solutions.

• Break (15 minutes)

Session 3: Developing AI Strategies (1 hour)

• Objective: Guide on planning and implementing agentic AI solutions.

• Topics Covered:

  • Identifying opportunities for AI integration across various business operations.

  • Steps for developing an AI implementation strategy.

  • Compliance and ethical considerations in deploying AI.

• Lunch Break (1 hour)

Session 4: Hands-On Workshop on Agentic AI Tools (1 hour and 30 minutes)

• Objective: Gain practical experience in using agentic AI tools.

• Activities:

  • Participants use AI simulation tools to create models for improving service and operational efficiency.

  • Case study: Analyzing outcomes and adjusting parameters for optimal performance.

Session 5: Managing Change and AI in the Workplace (1 hour and 30 minutes)

• Objective: Address the cultural and operational shifts associated with integrating AI.

• Topics Covered:

  • Change management strategies for AI adoption.

  • Training staff to work alongside and manage AI systems.

  • Future skills and roles in an AI-enhanced environment.

Closing Session: Q&A and Wrap-Up (15 minutes)

• Objective: Review the day’s learning and address any outstanding questions.

• Activities:

  • Open discussion on potential challenges.

  • Feedback session to gauge participant satisfaction and gather suggestions for further training.

or contact janice@marcnzed.com or call Janice at +6019 470 3904